Registry & Student Services

Summary of Business Case: Registry & Student Services

1. Overview

  • A proposal has been made at a strategic level to merge the Registry with Student Services to deliver support for students through an eventual blended agile model to include both oncourse and wraparound provision.
  • It is proposed that Library Services transfer to the portfolio of the Deputy Vice Chancellor (Academic) as the University brings together curriculum support. In this academic year the Learning Development Tutor team has moved over to Research & Education with a similar rationale.
  • While currently the Careers & Employability team is a part of Library & Student Services, it has been agreed as part of the same Business Case that it would transfer to Research & Education for the next academic year.
  • To ensure a consistent and high-quality library service the University will invest in a new service model, facilitated by technology, which enables course teams and students to interact with library resources and services on a self-directed basis at a time and place that suits them. This investment, in reading list, content and service management tools, will help deliver the required efficiencies and demonstrates the commitment of the University to improving the student experience while also building an effective resilient and agile library service focused on delivering the University’s strategic objectives.
  • It is proposed that Gateway Services & User Experience and the Planning, Development & Administration team (LSS) will join with the Registry to create a new Directorate of Registry & Student Services . It is further proposed that Accommodation Services will move from the Estates & Facilities Department to the new directorate to enable more ‘joined-up’ support for students in University accommodation and beyond.
  • If created, the directorate will be managed by a new post, the Director of Registry & Student Services . The Director will report into the Pro Vice-Chancellor.
  • In so far as budget allows, we will, in the proposed configuration, follow through on the establishment of a structure to support Student Wellbeing as recommended by external consultancy and approved by UEG in 2018. We are awaiting the outcome of a bid to the Office for Students which will determine the level of development that is initially possible. The bid outcome will be known in the week commencing 20 May2019; a successful outcome would provide an additional £240k to support this work.


2. Posts disestablished

Current Library & Student Services

(total of 11 posts, of which 7 are currently vacant)

  • Director of Library and Student Services
  • Learning Enhancement & Support Manager – Careers & Employability
  • Collections Officer (vacant)
  • Data Quality Manager (vacant)
  • ICT Adviser (vacant)
  • Gateway Adviser (vacant)
  • Dyslexia Adviser 0.5 FTE (vacant)
  • Learning Support Manager 0.5FTE (vacant)
  • PDA Officer 0.2FTE (vacant)
  • PDA Manager 1FTE
  • PDA Officer 1 FTE


Current Registry

(total of 9 posts)

  • Registrar (1)
  • Campus Registrars (2)
  • Timetabling Manager (1)
  • Timetabling Administrator (1 of 3 to be disestablished)
  • Course Administrators (1.5 to be dis-established at Rochester; 1 to be dis-established in Epsom and 0.9 to be dis-established in Farnham)


3. List of newly established posts

  • Director of Registry & Student Services
  • Timetabling Team Leader
  • Head of Campus Registries
  • Senior Student Systems Officer
  • Team Administrator (Student Administration)
  • Gateway Services Team Leader (enhancing one current Gateway Service Manager post)

4. Organogram showing proposed management structure

You can also download the original PDF here: