Bar Staff (Farnham)

Bar Staff (Farnham)

Job title	Bar Staff
Contract	Casual, no fixed hours
Grade	£9.59 per hour (inc holiday pay)
Location	Farnham
Reports to	Bar & Venue Manager
Responsible for	None

Dates

Application closing date: Ongoing

Interview date: Ongoing

Job Purpose

UCASU Bar Staff will work as a team to provide an outstanding level of customer service and experience. The post-holder will be trained in preparation and service of drinks, till operation, cash handling, customer service, stock rotation, stocking, product knowledge and promotions. Working as an effective member of bar staff the post holder will provide:

Excellent customer service.
Maintain high standards of hygiene, health and safety.
Ensure high standards and efficiency of work.
Maintain strict stock control and financial control.

SPECIFIC DUTIES AND RESPONSIBILITIES

Prepare and serve beverages to required standards and in line with Health & Safety standards and legislation.
Maintain a high level of personal hygiene and appropriate presentation (adherence to uniform standards and the hygiene guidelines).
Conform to bar operations procedures.
Contribute as a team member to ideas in relation to operational efficiency and service standards and make recommendations.
Ensure cleanliness of the service and non-service areas of the bar; carrying out cleaning as specified.
Till operation and cash handling.
Attend all required training.
Maintain knowledge of promotions.
Assist in relevant key events throughout the year e.g. Freshers, Summer Ball, Degree show etc.
Work with all team members in a fair and respectful manner.

Customer Focus

Communicate respectfully and professionally to customers at all times.
Treat customers, other staff, contractors, and acts with dignity and respect, ensuring confidentiality is maintained.
Take responsibility for queries raised; ensuring their resolution either directly or through the Bar Supervisor or Bar & Venue Manager.
Recognise issues which may interfere with customer satisfaction, taking action to rectify where appropriate and alerting others where necessary.
Ensure that the customer areas are kept clean and tidy.
Ensure that products are displayed so that the customer can identify them.

Stock & Financial Control

Tills
- Employees are responsible for the accuracy of transactions.
- Ensure till security at all times.
Report any mistakes and problems to the Bar Supervisor or Bar & Venue Manager.
Ensure stock rotation is applied when filling the fridges and that the correct storage method is applied to each product.
Stock levels should be monitored throughout your shift and replenished.
Record all wastage, including drip trays.
Employees are responsible for recording any drinks for themselves, security and acts.

Health & Safety

Ensure high standards of health and safety are maintained at all times
Complete required cleaning tasks in accordance with the bar’s nightly and weekly tasks sheet, ensuring the work has been completed to a high standard.
Ensure the bar, venue and storage areas are kept in a clean, tidy and safe condition.
Ensure any faults or problems with equipment and the venue are reported to the Venue Manager.
Work in a way that minimises risks to the health and safety and security of self and others.
Ensure all cleaning products and any other bar substances are used and stored appropriately.
To have a full understanding of the fire evacuation procedures.

Teamwork

Take responsibility for your own actions and behaviour and its effects on others.
Show flexibility in adapting to changes.
Demonstrate an organised, effective, and timely approach to all tasks.
Be aware of colleagues needing assistance and offer support wherever possible.
Demonstrate high standards of integrity and honesty.
Undertake delegated tasks within level of competence.
Listen to others, ensure understanding and respond appropriately.
Open and receptive to new information.

Other Duties

Complete duties deemed appropriate by the Bar & Venue Manager as necessary especially in the absence of other colleagues.

Person Specification

	ESSENTIAL	DESIRABLE
Experience	Cash handling	Previous Bar experience
Experience	Previous experience in a customer-facing role.
Skills	Good communication	Confident use of tills
	Basic numeracy	Good organisation
	Professional attitude
	Good team player
Knowledge	Knowledge of and enthusiasm for services the Students’ Union provides	Knowledge of licensing laws
	Good product knowledge	Knowledge of health and safety
		Understanding of stock control and rotation
Qualities	Honest and trustworthy
	Reliable, flexible and adaptable
	Hardworking and enthusiastic
	Self motivated
	Willing to learn
	Friendly

Staff are expected to portray a positive image, both internally and externally of the UCA bar by displaying high standards of service, integrity, punctuality, politeness and professionalism.

The role description is current as at August 2021 and will be reviewed annually. It outlines the main duties of the position and is designed for the benefit of both the post holder and UCASU in understanding the prime functions of the post. It should not be regarded as an exclusive or exhaustive statement of an individual’s contractual duties and responsibilities. In particular, given the nature and grading of the post, the departments and activities for which the post-holder is responsible, it will vary from time to time as directed by the Bar & Venue Manager in accordance with the needs of the business. The right is reserved to vary the duties and responsibilities after consultation with you.