Advice and Representation Coordinator

Salary: £21,016 per year

35 hours per week

Based: Any of our four campuses, priority will be given to candidates interested in being based at our Epsom campus

Application Deadline: 5pm, Friday 16 August

Interview: Week commencing Monday 19 August

Position start date: September, to be negotiated with the successful candidate


The Role

The role of Advice and Representation is part of the Membership Engagement department, and is managed by the Head of Membership Engagement. The Advice and Representation Coordinator splits their time between two areas of work: delivering the Advice service, which involves listening to students, offering advice (based on UCA and UCASU policies and procedures, and the law) and advocating for students in meetings where needed – also delivering the Academic Representation system, which means training and supporting Course Reps and working with the Education Community.

You will need to work independently for much of your time, but still with a close relationship to your team, and frequent contributions to collaborative projects with other UCASU staff. You will be expected to travel regularly between the four campuses and sometimes off-site, but these journeys can be made by train if you do not have a driving license.


Job Description

Reports to:
Head of Membership Engagement

Job Purpose :

  1. Coordinate academic representation & support at UCA – specifically the Course Representation Scheme
  2. Responsible for providing 121 and group advice to students for academic issues and providing support and help for wellbeing related issues
  3. Contribute to the Membership engagement team’s strategic and operational planning and provide support to the sabbatical officers on issues relating to advice and representation.

 

  1. Coordinate academic representation & support at UCA – specifically the Course Representation Scheme
  • Support academic representation by providing University staff with guidance on how to elect course reps
  • Support course reps in their work by providing them with guidance and tools.
  • Responsible for the day to day spending within assigned budgets for academic representation
  • Design, maintain and improve systems that support academic representation
  • Provide representatives and colleagues with qualitative and quantitative information relating to student feedback.
  • Responsible for promotion of UCASU’s course rep system
  • Responsible for coordinating communication with all course reps
  • Coordinate student representation meetings which includes responsibility for content, organization and training
  • Coordinate UCASU’s involvement with the National Student Survey, including primary responsibility for gathering and interpreting data
  • Coordinate UCASU’s operational involvement with University quality reviews
  • Responsible for the delivery of all course rep training

 

  1. Responsible for providing 121 and group advice to students for academic issues and providing support and help for wellbeing related issues
  • Undertake casework with students on a 121 and group basis which will involve contact with students face to face, over the telephone and via email
  • Assess individual cases and advise students on how they may best move forward, in light of legislation, relevant regulations and University regulations.
  • Where appropriate, act as an advocate of students in non-legal dealings primarily with the university, and on occasions with external parties.
  • Plan tasks and prepare content that contribute to publicity campaigns, workshops, and the website and information publications.
  • Input information relating to advice work and for relevant databases and documents in line with Union procedures.
  • Liaise with University staff and other relevant external parties to share information in relation to advice work and related projects

 

  1. Contribute to the Membership engagement team’s strategic and operational planning and provide support to the sabbatical officers on issues relating to advice and representation.
  • Provide information relating to academic representation for key reports and meetings as required by the Head of Membership Engagement.
  • Produce reports on specific aspects of academic representation including an annual Course Rep report.
  • Contribute to strategic planning by putting forward ideas which improve academic representation based upon evidence from all relevant stakeholders.
  • Contribute to the operational planning of the department, in particular the academic calendar and the activities that fall within it.
  • Review the success of academic representation and make future recommendations.
  • Advise sabbatical officers on specific projects relating to advice and representation.

PERSON SPECIFICATION

• Experience of working with people (such as hospitality, education, caring, etc), particularly useful if vulnerable and/or young people

• An understanding of the importance of academic representation within higher and further education

• Some experience of higher or further education, whether direct or through others

• Ability to work well independently, as well as contribute to team projects

• An interest in helping others and willingness to learn the policies and procedures that will help you do so

We particularly encourage candidates who are BAME, LGBTQ+, International, or disabled to apply. Our core values as a Students’ Union are focused on liberation and opportunities for all – we aim to offer the most inclusive environment possible, and this includes trying to ensure our staff team reflects the experiences of our students. If you have any questions about accommodations you may need, or want to have a chat to find out more about the values and attitudes of our team, feel free to contact Sophie Jackson on 01227 81 7412 or sjackson.su@ucreative.ac.uk


APPLY

Application process is through the form below. Should you wish to discuss the role prior to application please contact Sophie Jackson on 01227 81 7412 or sjackson.su@ucreative.ac.uk

APPLICATION FORM

Applications for this position have now closed.

 


  • You’re disabled under the Equality Act 2010 if you have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities. For more information, visit: https://www.gov.uk/definition-of-disability-under-equality-act-2010

 

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